Our second inclusive hackathon, RIX Hackathon25, took place this week at the Royal Docks Centre for Sustainability on UEL’s Docklands campus. The event was a great success and we’re already planning how we can make it even better next year.

After welcoming people and sharing some of our ideas around hackathons and inclusion, we enjoyed a presentation by Sean Gilroy from the BBC Inclusive Design Team, AI for All Minds: Designing UX for Neurodiversity. It was reassuring to hear how focused the BBC are on finding design solutions that ensure that this vital public service broadcaster works for everyone regardless of difference or disability. People had lots of questions for Sean and this showed how much we all value our beloved BBC.

We then revisited last year’s hackathon winner, the Robot Ramp, with a development update from Nic Hollinworth alongside Kiran and Baljit, two RIX co-researchers who use wheelchairs and were involved in the prototype design. Nic reassured the room by telling us that although progress may seem slow, the first Dyson vacuum cleaner went through thousands of prototypes before reaching the shops!

It was now time to look at our list of challenges and encourage people in the room to add their own via a QR code on the screen. The theme for this year’s event was Healthy Living and a lot of the challenges touched on the difficulties people have with eating and sleeping well and having a healthy lifestyle. These days we are surrounded by unhealthy ultra-processed food options in the shops, online, and in food advertising and it is not always easy to know what we should be eating. We split into eight small groups and started identifying the challenges we would work on in the afternoon.

two people working at tables
Saul tells us about Team Timekeepers Lord of the Health app and Samantha works on Team Munchies cookABLE app
two tables with people designing solutions
Two more Hackathon25 teams discussing designs

After lunch we were treated to a three-way presentation by Simon Bedeau, Shelby Nurthen and Ruth Cooper from East London NHS Foundation Trust, Making Work Work. They talked about employment and training for people with learning disabilities and how we need to work together to improve access to employment. Again, people had lots of questions and it was clear that this is a challenge that chimes with people, many of whom will have had their own difficulties in finding and keeping a job.

The rest of the afternoon was taken up with the two hackathon sprints, workshop-like sessions at tables full of art and craft resources that teams could use to make prototypes and build their solutions. Each table had a mix of people with lived experience of difference and disability, Learn International students, UEL interns, RIX staff and others.

Towards the end of the afternoon, we came back together and each team presented their solution to the challenges they had identified. Solutions included the iFit app from the Junk Out Gym In team, a Progress in Motion website from the Progress in Motion team providing accessible and customisable exercise programs, and an easy read cookbook from the Green Plate team. After all the teams had shared their ideas, we had the chance to vote for a winner and, on the promise of a celebratory rap, first place went to Team Munchies for their cookABLE app, an audiovisual and customisable recipe resource incorporating AI that would make cooking more accessible. True to their word and to everyone’s delight, two members of the team performed a celebratory rap!

two boards with drawings of food
Style designs for the cookABLE app
Two women with a microphone being watched by two people
Team Munchies celebrate with an impromptu rap

A big thank you to everyone who participated in Hackathon25 and to our guest presenters from the BBC Inclusive Design Team and East London NHS Foundation Trust.

We will be sharing a video of the event soon as well as a save the date for next year’s RIX Hackathon26.

The vibrant potential of assistive and accessible technology (ATech) to transform the lives of SEND learners took centre stage at the All-Party Parliamentary Group reception this Spring.

This crucial forum for shaping national policy was organised by Robert McLaren, Director of ATech at Policy Connect. Rix Inclusive Research (represented by Ajay and Craig) joined forces with campaigners, parliamentarians and ATech experts at Portcullis House on 8 May 2025.

The event highlighted the life-changing potential of technology to improve outcomes for SEND learners, and particularly those with complex communication needs. It is the first meeting hosted by the new Chair of this Parliamentary Group, Josh Fenton-Glynn MP.

Lived experience

The true power of ATech was brought to life by speakers Beth Moulam and Laura Brown. They provided rich insight into their own lives and those of their families. Stories from their lived experience brought to life the immeasurable power of ATech to enhance independence and communication and underscored the urgency of wider ATech adoption.

Training and supporting people to use ATech

Building on these compelling personal stories, Professor Annalu Waler OBE gave an insightful and engaging call to action, with a focus on ATech training and development opportunities.

Her work is contributing to the strategy and direction of the Government’s ATech agenda by describing three levels of training opportunities.

  • Entry level training opportunities – for all teaching staff to familiarise themselves with ATech and its benefits
  • Advanced level courses providing more advanced knowledge of specific types of technology and how these are best used. Primarily aimed at SENDCOs and teachers
  • Specialist ATech courses for SENDCOs with considerable experience in inclusive technologies who are looking to take their knowledge and skills to an expert level

This structured approach to training provides opportunities for people at all stages of their careers to develop their understanding and knowledge of ATech.

How can Rix Inclusive Research respond?

As a key partner of this all-party parliamentary group, through Policy Connect, we share their passion and commitment to increasing people’s use and knowledge of ATech. Our broad definition of ATech means that person centred software, such as our RIX Wiki, plays a critical role in helping people to express themselves confidently through multimedia.

To ensure our team remains at the forefront of ATech innovation, we actively engage with international universities and are committed to continuing professional development and networking through our involvement with BATA (British Assistive Technology Association).

Looking ahead, we are committed to shaping a future where everyone who can benefit from ATech has access to it. ATech really is a powerful ally in increasing participation, inclusion and reducing inequality.

woman looks at screen
Ajay, off camera, is typing Wiki Master with his eyes

The Wiki Master writes with his eyes!

The Wiki Master (Ajay Choksi is a technical assistant and researcher at RIX) shares his experience of writing with his eyes, using technology showcased at the ATech event.

I enjoyed using eye tracking technology. I went to see a demo of the eye tracking technology. I met a lady at the event who gave me a go at the eye tracking. I looked at the monitor screen. I used my eyes to follow a pointer on the screen. There were four small squares I had to look at. When I had finished the system was set up to track my eyes. Then I used a keyboard on the screen. I choose letters from the alphabet using my eyes. I wrote the words ‘Wiki Master’ with my eyes – it is very useful and good.

In the future I thought it would be good if I could go to content on my Rix Wiki by looking at the Wiki section that I wanted to go to and not needing to touch the screen. This would really help people who cannot use their hands to operate a mouse or a keyboard.

People with disabilities can use accessible technology if it is well designed for simplicity and ease of use.  

On Friday 28 March I attended the Duchenne UK New Horizons National Conference at the Holiday Inn in Bloomsbury, London.

This conference brought together hundreds of people connected with the muscle wasting condition Duchenne Muscular Dystrophy (DMD), including people like me who have DMD, lots of parents and carers, doctors and health professionals, and representatives from pharmaceutical companies.

I was part of a presentation about Psycho-social Needs and Education along with another adult with DMD, Benjamin. Presenting with us were Janet Hoskin, an associate professor at the University of East London and member of the RIX team, and Rory Conn who is a psychiatrist. Rory spoke about the need for psycho-social support for people with DMD, and Janet shared how her research shows that schools often ignore the non-physical aspects of DMD such as neuro-divergence and anxiety even though these are established risks.

people presenting on stage
Rory, Janet, Saul and Benjamin present at the conference

Benjamin and I spoke about our time in school, college and university. Benjamin did A levels and went to Nottingham University where he was awarded a first class honours degree in Neuroscience, which is amazing. He also talked about the support for reading that he received in school when he was little and how this ensured he didn’t get left behind. Like other people with DMD, I also have dyslexia, ADHD and borderline Autism Spectrum Condition. In school this meant it was often difficult for me to learn and make new friends. When I was younger, school gave me extra reading support with a teaching assistant, and extra Maths support.

I managed to pass all my GCSEs and then did a BTEC in IT and Software Development at college. I studied Games Design and Development at University because I enjoy making video games and playing them. University was fun and I made lots of friends and learned lots about game development. Overall the best thing about University was making friends and drinking shots before lessons!

Saul Catlin, DMD Advocate and RIX co-researcher

Connecting policy makers with people with learning difference/disabilities: developing an inclusive Citizen Science approach to digital financial inclusion

group of delegates
Back row: Supporter, Jack, Ajay, Andreia, Jas, Joseph, Kate, Kanchan; front row: Denise, Lee, Rufaro, Samantha and Saul,

RIX co-researchers and purpleSTARS members visited the Bank of England Museum, in collaboration with UCL’s Citizen Science Academy, to find out about how inclusive money is now, and how inclusive it will be in the future.

Our ideas were inspired by the article I Forgot My Numbers and the Machine Swallowed It Up in which adults with learning disabilities share their perspectives on the shift to a cashless society. The article was written by Paul Watts, Janet Hoskin, Radhika Upadhyay, Emma Tapley, and Gosia Kwiatkowska.

Our research questions

  • What is money?
  • What worries you about money now and in the future?
  • What is your opinion about the decline in use of bank notes and coins and a future where there will only be online banking and digital money.
  • Do we want a cashless future? If we do, or if it’s too late to stop the decline of physical money, how can we make sure financial products like online banks and banking apps are designed to be more accessible and inclusive?

We began our exploratory research into what money is by visiting the Bank of England Museum and their exhibition The Future of Money, where we met the curators of the exhibition and the museum.

We have been exploring the impact of current money worries including the prevalence of fraud. A major concern is with online scammers and phone scams where criminals convince us to invest in get rich quick schemes or where bills are paid into fake accounts, leaving people unsure about who to trust and how to protect themselves.

The closing down of many physical banks, where people can visit and get to know and trust a bank employee, was highlighted as a big loss. Using online banks, remembering passwords and negotiating complicated sign-ups were cited as problematic. The attitude of people who work in banks was discussed, that employees need to be trained to consider others, be nice and give people time to understand. When things go wrong, everyone agreed they would rather talk this through with a real person than fill in an online form or talk to a chat bot.

We like cash, it’s satisfying and comfortable to be able to touch our money. We also tried smelling it, and we liked the sound of it being crunched up. We discussed how cash – coins and notes – can help budgeting. A card is very easy to use and everyone liked that you don’t have to work out how much change you should receive. However, people also found it easier to overspend and harder to resist buying something when all you have to do is tap, tap, tap…

We want to find out what other people think about a cashless future and have been exploring how to do this in a creative way that we hope catches the attention of the people responsible for designing how money will be in the future.

The purpleSTARS co-researchers from Rix Inclusive Research will be at the Newham Citizen Science Fair on Saturday 12 April. Our exhibit will include our concept Bank of Purple Stars (BPS) an action research, creative approach to engaging citizens of Newham by asking them to deposit their opinions, worries and ideas about money both now and in the future. In return the BPS offers visitors at the Newham Citizen Fair the chance to engage in some playful games and creative activities including designing badges, banknotes, money and contactless cards.

We will also introduce ideas in development for our educational role play characters, Cyber Spender (hero) and Scamster Hamster (villain).

We will share our findings with policy makers and designers of future financial products with the aim of promoting inclusive designs as part of a more inclusive digital financial future.

Newham Citizen Science Fair 2025

On 18 February 2025 Ajay and Craig represented the Rix team at the launch of the report Connect to Success: Technology and Employment Support for Disabled People. The report was written by Robert McLaren from Policy Connect. The launch event took place at the House of Lords with Lord Shinkwin and Sir Stephen Timms MP, Minister for Social Security and Disability.

This report gives examples of how we can improve people’s use of and access to ATech (Accessible Technology). ATech includes resources like voice recognition software, screen readers, reading guides, and recorders. Recently, Artificial Intelligence has been incorporated into ATech to make it even more powerful and useful.

ATech is not just something that it is nice to have. For many people it is the difference that makes it possible for them to do their work and communicate with friends and family. It is life changing and essential. Not everyone has access to these technologies, and this means people are missing out on living their life to the full and having the chance to work.

two men in suits in a panelled room
Craig and Ajay at the House of Lords

The Government’s Get Britain Working White Paper was published in November 2024. It announced a new long-term ambition to achieve an 80% employment rate, with 2.1 million more people in work. The Connect to Success report explains how more people could get into the workplace, if only they had the ATech they need.

The report made three suggestions about how this could happen:

  • People looking for work should be helped to explore how ATech could help them
  • A new national ATech support centre should be set up to share successful projects and get people in the ATech community to work together to solve problems and develop innovative solutions
  • When people are leaving education and looking for work, we need to get the right support in place, so people have all the ATech they need as they begin adulthood and start work
round table meeting in chamber
Putting Assistive Technology at the heart of the UK’s policy agenda

Rix Inclusive Research has been working hard to put some of these recommendations into practice over the last few years.

We celebrate the fact that our team includes co-researchers with lived experience of difference/disability who use accessible technology to play an active role in delivering projects at RIX. We recognise the power of lived experience and person centred working, and we build this into our projects, our events, and our software.

For example, our RIX EasySurvey software is a survey building tool that gives everyone the chance to share their views with its easy-to-use, accessible interface. Our RIX Wiki software provides an accessible About Me space that enables people to communicate using video, sound, pictures, and words.

We recently hosted an inclusive hackathon. ATech ideas like our Robo ramp were developed at this event by teams of people with and without disabilities. Our Robo ramp concept helps to make public transport more accessible and inclusive. Having ATech at work is critical but getting to that place of work is important too!

We welcome the Policy Connect report and as members of BATA (British Association of Accessible Technology) we look forward to working together with disabled people, organisations, and Government to co-produce the tools that people need to enjoy their life and achieve their goals.

Ajay’s thoughts

  • Accessible technology is really important for me at work – I use a RIX Wiki to create a website that tells people about my life and my skills. I can record my voice on the Rix Wiki to help people learn about my life and my job 
  • ATech helps us to connect to each other
  • It is important to learn how to use ATech properly so you can use it to communicate with people and your voice can be heard
  • ATech means that I can work independently, and I don’t need other people to help me do my job

Connect to Success report

We are excited to announce that the Rix inclusive hackathon is returning in summer 2025!

 

The hackathon is an event where we talk about challenges faced by people with lived experience of disability and difference, and then think of creative ways to solve them, together.

You can read about RIX Hackathon20 and watch our video of last year’s event to give you an idea of how exciting, creative and inclusive the day was.

RIX Hackathon20

RIX Hackathon25 is on Wednesday 18 June 2025 at the Royal Docks Centre for Sustainability, Docklands campus, University of East London.

Our theme for this year is Healthy Living.

Book your free Hackathon25 ticket

Hackathon25 agenda

Hackathon25 easy read agenda

People with profound and multiple learning disabilities and the internet

Thursday 20 February 2025 | 1pm to 3.15pm

  • We like to share pictures online
  • Sharing online can help people to be seen and heard
  • People who have PMLD are people first
  • They have feelings and experiences
  • They find communication difficult
  • They may not understand what it means to share information online
  • They may not be able to consent to online sharing 

So parent-carers may consent for them – is this OK? Can we explain online sharing to people? How can we involve them?

Keynote talk

Professor Máire Messenger Davies from Ulster University
Key issues in sharing online information

Short talks – what we do in our work

  • Ben Simmons, Bath Spa University
  • Catherine de Haas, parent, doctoral student Southampton University
  • Julie Calveley, Director NAC-wellbeing, learning disability nurse
  • Gosia Kwiatowska, Director, and Paul Watts, Reader in Media, RIX Centre
  • Taylor Anderson, Project Officer, Challenging Behaviour Foundation
  • Liz Tilley, Professor of Learning Disability Studies, Open University
  • Rachel Barker, Expert Practitioner, Dorothy Goodman School

Discussion

Easy read resources

Social media and the internet

Giving consent

Ethics in research and everyday life

People with PMLD

Agenda

Webinar video

In December 2024, I had the privilege of travelling to Luxor, Egypt, with Ajay, our brilliant Wiki Master, and three students with lived experience of learning differences and difficulties. Our mission was to represent the University of East London at the Disability Awareness Symposium organised by the Egyptian Ministry of Education.

This symposium brought together representatives from universities around the world to exchange ideas, share best practices, and work towards greater inclusion.

The central aim of our participation was to raise awareness about the RIX approach to inclusion and explore how our methods could inspire change in higher education systems globally. I was honoured to deliver a keynote lecture, Barriers and Solutions: Transforming Education for Inclusion, which emphasised the importance of accessible tools and technologies such as the RIX Wiki, our multimedia advocacy approach, person centred practice and the collaborative partnerships. In my lecture I highlighted the power of multimedia advocacy and accessible technologies to amplify the voices of people with disabilities. I also discussed the need for building more inclusive environments and the need for cross-sector collaboration to create a more equitable future for all.

people presenting from a stage
Ajay and Gosia presenting at the symposium with interpreter and signer

This presentation coincided with the Disability Awareness Month, a period dedicated to reflection and action on fostering inclusivity. Sharing our expertise during this significant event gave us an incredible opportunity to start a dialogue with the Egyptian Ministry of Education and other universities. Together, we explored how the RIX approach could be embedded more firmly into their higher education systems, ensuring greater opportunities for all members of society.

Beyond the conference, the trip offered our group a rich cultural experience. The students had the chance to visit some of Luxor’s most iconic historical sites, including the breathtaking Karnak Temple, Luxor Temple, and the Valley of the Kings. For many, this was a journey of discovery, growth, and self-reflection.

circle of people standing in front of ancient temple
We had the chance to visit some of Egypt’s historical sights including the Luxor temple

The group supported each other through various challenges, ensuring that everyone could fully participate and make the most of this experience. It was heartwarming to see how teamwork and mutual encouragement empowered each individual to overcome obstacles and thrive.

a woman jumping and a woman smiling
The group supported each other through various challenges

The students shared their thoughts on what the trip meant to them

“This was my first trip without my sister. I loved it” Esther

“I am so happy I got the chance to be part of this trip. It was awesome!” Adrianne

“For me, this is a life-changing experience. I never thought I could do the things I have done. The trip boosted my confidence and inspired me to do the things I enjoy again.” Ayo

This visit marked the beginning of exciting partnerships with the Egyptian Ministry of Education and opened doors to discussions on how inclusive practices can transform education. We are proud to have shared the RIX approach and to have planted seeds for future collaboration. The trip also reaffirmed our belief that inclusion is not just a goal but a journey—one enriched by cultural exchange, mutual learning, and a shared commitment to equity.

As we reflect on this incredible experience, we look forward to building on these relationships and continuing to create opportunities for all, ensuring that no one is left behind.

Gosia Kwiatkowska, Associate Professor, RIX Director

Rix Inclusive Research has completed an exciting project in partnership with Local Authority Virtual Schools in Medway and Newham.

In England, every child in care is required to have a Personal Education Plan (PEP). This plan records what is going well in school and what things could be better. It clearly sets out targets and ambitions for the year ahead. The child usually inputs to this plan via a written document, often responding to questions like ‘What is your favourite subject, and why?’

Our project explored how children could answer these same questions, but via a Rix Wiki as an alternative to a written document. In a Wiki, you can respond with voice, words, photos and videos. It’s a fresh way to have your opinions and views heard.

Using multimedia advocacy at personal education planning (PEP) meetings

The project generated lots of responses from the children. They enjoyed using the Wiki as an alternative to written responses. The Wiki provided an accessible way to communicate their successes and challenges.

“I loved the fact that it had all forms of media. I could record my voice. I could take a picture. I could type as well.” – Child

The children expressed how they used emoticons in the Wiki to share their feelings, and that they found that the Wikis helped to communicate and express their emotions in a way that they could relate to.

“They liked the emojis, to add different images to the text.” – Achievement officer

Rix Wiki screenshot
Rix Wikis from Newham and Medway

How did professionals react to the Wiki at the PEP meeting?

The project also explored the impact of the Wiki on designated teachers, social workers and other adults at the PEP meeting. The adults told us how much they learned about the child through the Wiki. Gaining a better understanding of the child and their life creates greater understanding, empathy and compassion.

“The adults in the PEP meeting thought it was great and said it was a lovely way to learn all about the children and what they had been doing. They said that it was obvious that this method of completing the consultation had been more motivating for the children and so should be encouraged.” – Designated teacher

A designated teacher explained how well the Wiki captured the voice of the child, because it offered different ways of recording and capturing their feelings and opinions.

“Using technology helps engage the learner and it helps to capture the learner’s voice in a different way.” – Designated teacher

Many of the adults commented on the child’s active engagement and participation in the meeting, enabled by the Wiki. It was great to hear that technology helped to bring the child into the centre of the meeting, which was, of course, all about them!

“I also noticed that this was the most animated these children had ever been for sharing their consultation in a PEP meeting – they were happy and relaxed andlaughed when a page came up with a funny picture or explanation – it was lovely to see!” – Designated teacher

Where next?

The children gave us lots to think about and take away! They have asked for some changes to the software, to personalise their Wiki even more. For example, they would like to be able to create and apply their own background images to the Wiki.

The project also explored how the Wiki initially took a little longer than the written form to complete. However, updating the Wiki, after the initial set up, would take around the same time, as the child would be updating the information rather than starting from scratch.

Want to learn more?

If you work in a Virtual School or with children in care, and would like to learn more about this project, please contact the team at RIX. We can tell you more about RIX Wikis and we can show you how they could transform PEP meetings and supercharge the engagement of children as they take a more active role in planning their future.

RIX software

About this project

This project was funded by the UEL East London Impact Scholars Award (ELISA).

The project was led by Craig Wilkie with support and guidance provided by Ajay Choksi and Dr. Janet Hoskins.

We have used the term children in care in this article. Some local authorities and organisations may use the term looked after children.

This year’s Disability History Month, which runs from 14 November to 20 December, focuses on the themes of disability, livelihood and employment.

Disability History Month (UKDHM) is an annual event that began in 2010 to raise awareness about the history and contributions of disabled people, as well as the ongoing struggle for equality and human rights. This event focuses on promoting a deeper understanding of the barriers faced by disabled individuals.

The month was established by Richard Rieser, a prominent disability rights activist and educator, to create a platform for celebrating the achievements of disabled people throughout history while addressing the discrimination they have faced. It is also aimed at fostering a better understanding of how societal attitudes toward disability have evolved.

Each year, UKDHM highlights a specific theme, such as education, access, or the role of disabled people in historical movements. These themes often connect disability to broader social justice issues, emphasizing the intersectionality of disability with race, gender, and class.

The initiative has grown to involve schools, universities, community groups, and workplaces, providing opportunities for education and reflection on how society can work towards inclusivity and equality for everyone.

four disabled people under a United Nations logo
UN Convention on the Rights of Persons with Disabilities alongside UN Sustainable Development Goals

This year’s themes are disability, livelihood and employment. Although the figures for the employment of disabled people overall have crept up to 51%, those for the employment of people with a learning disability are at a woeful 5% – as compared to over 80% employment for working adults.

While many things may have improved for people with learning disabilities (1.5 million in the UK according to Mencap), access to employment is not one of them. Working and having a sense of purpose has a positive impact on a person’s health and wellbeing. As a society, we need to work out how to give this same opportunity to people with learning disabilities because being out of work with no sense of purpose will have a correspondingly negative impact.

The chance to work

Here at Rix Inclusive Research we practise what we preach! Our Wiki Master Ajay Choksi has been working with us since 2007, and we have a growing team of co-researchers with a lived experience of disability/difference. An inclusive workplace is a happier workplace, and we all learn from each other. Maybe this is the message we need to be sharing with businesses and services who are yet to embrace the reasonable adjustments necessary to be truly inclusive.

Ajay’s employment case study

We want to be able to be noticed, we want to be able to be treated as a member of society and not diminished. It’s about just not treating us as though we’re an afterthought, but treating us as you would with every other person in the community.

Danny French, advocate for people with learning disabilities and autism, Havering Council

Disability History Month

The Professional Records Standards Body (PRSB) develops standards outlining how information should be documented and shared in digital health and social care records.

Standards are based on evidence and research and agreed by professionals, carers and people who use services.

The About Me standard contains the most important information a person wants to share with professionals in health and social care. This information might include how best to communicate with the person, how to help them feel at ease, for example at hospital appointments, or details about how they like to take their medication.

As a parent carer of a young person with complex health and care needs who has been using the RIX Wiki for over 10 years, I am delighted that this software has achieved the highest level of conformance with the About Me standard. The RIX Wiki’s simple, easy to use features make it accessible to those with learning disabilities with the capability to upload pictures and videos (recommended in the Standard) to explain what’s most important to them, ensuring true person centred care.

Rix & PRSB logos
The RIX Wiki is now recognised as a Quality Partner by PRSB

PRSB press release

Below are two case studies highlighting positive impacts of using About Me RIX Wikis.

Case study – Mike

Case study – Cassie

It’s also recommended that the About Me section should be prominently displayed in a shared care record as it is important information about the person relevant to all care and support providers. I was delighted to deliver the keynote speech at this year’s Shared Care Record Summit in Birmingham where I stressed the importance of reasonable adjustments in hospital and how sharing About Me information can really make a positive impact on the hospital experience as well as on on-going care and support in the community.

Shared care records

I’m very excited to continue to follow the RIX software journey now that conformance is in place, and I hope that Shared Care Record Systems can see the real potential of interoperability with standard compliant software to ensure that About Me information is truly available wherever and whenever care needs to take place.